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Privacy policy

This privacy policy explains how PrintAcademy 3D, operated by Astros Marketing (Pty) Ltd, collects and uses personal information in line with the Protection of Personal Information Act, 2013 (POPIA). It applies to enquiries, course bookings, workshop requests, school lab kit consultations and related communication in South Africa.

1. Who we are and when this privacy policy applies

PrintAcademy 3D provides 3D-printing courses and school lab kits from Stellenbosch, Western Cape, and serves schools and education teams across South Africa. This policy applies when you complete the enquiry form on our contact page, ask for a quotation, request training information, or communicate with our team about our services.

For POPIA purposes, Astros Marketing (Pty) Ltd is the operator responsible for the processing of personal information collected through this service. By submitting your details you consent to us using that information for the purpose of responding to your request and managing the service you asked for.

2. Information we collect from enquiries and bookings

We only collect information that is needed to handle your enquiry, provide course information, arrange a school visit, or prepare a lab kit recommendation. The type of information may include contact details, school or organisation details, the service you are interested in, and any message you send through our forms.

  • Name and surname
  • Organisation or school name
  • Role or position
  • Contact details supplied on the enquiry form
  • Training interest, dates, locations and other project notes

We do not ask for more than is needed for a direct business response. If you choose to give us additional information, we will only use it for the reason it was shared.

3. How your information is used

Your information is used to respond to enquiries, assess training needs, arrange consultations, prepare quotations, confirm bookings and manage follow-up communication. We may also use it to keep internal records, support service delivery, and deal with any query or issue after the initial contact.

We do not use personal information for unrelated purposes. Where we need to contact you again, we will do so about the specific service, course or lab kit matter you raised. This may include practical updates about scheduling, venue arrangements, course content or safety guidance for classroom use.

4. Sharing information and third parties

We may share personal information only where it is necessary to provide the service you requested, or where the law requires it. This can include internal staff involved in training, operations or technical support, and service providers who assist with administration or record keeping under appropriate confidentiality controls.

  • We do not sell personal information
  • We do not share details for unrelated marketing without a lawful basis
  • We limit access to information to people who need it for the work at hand
  • We may disclose information if required by law, regulation or a lawful request

Any third party handling information on our behalf is expected to treat it with care and only use it for the agreed purpose.

5. Storage, security and retention

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse or alteration. This includes limiting access, keeping records in a controlled environment and using ordinary business safeguards that suit the type of information we hold.

We keep personal information only for as long as it is needed for the purpose it was collected for, or for as long as the law allows or requires. After that, information is deleted, destroyed or anonymised where appropriate. We take care to reduce unnecessary storage, especially for school and learner records.

6. Your POPIA rights and how to contact PrintAcademy 3D in Stellenbosch

You have the right to ask what personal information we hold about you, to request correction of inaccurate information, or to ask for deletion where the law allows it. You may also object to certain processing activities where POPIA gives you that right.

To exercise these rights, please use the enquiry form on our contact page and tell us what you would like us to do. We may need to confirm your identity before acting on a request, and may ask for additional information to process it. If you believe your information has been handled improperly, you may also raise the matter with the relevant South African regulator.

  • Access your personal information
  • Ask us to correct inaccurate details
  • Request deletion where lawful
  • Object to certain processing